Customer Engagement That Actually Engages. Wild Concept, Right?
Real-time AI. Smarter customer engagement. Results you can actually point to. WestCX Orchestrate handles every conversation, campaign, and agent interaction so you don't have to wonder if it's working. Spoiler: it is.
Word Gets Around When Customer Engagement Actually Works.
WestCX Orchestrate AI
Ready to talk
What's your biggest patient engagement challenge right now?
I'd love to learn more!
Replace Disconnected Customer Outreach with a Single, Seamless System of Action
~2,000
staff hours saved per month
$9.8M+
saved in annual revenue
10-15%
fewer no-shows and cancellations
For Every Team, Across Every Touchpoint
Patient Communication Is Everyone's Problem. With WestCX Orchestrate, It's No One's Burden.
WestCX Orchestrate is built for the way healthcare organizations actually work—supporting every team that plays a role in the patient journey, from first contact to final follow-up.
Near real-time voice response that eliminates the awkward pauses and robotic cadence of traditional IVR, so every caller feels like they're talking to a person, not a platform.
Proactive outreach and care gap closure tools that keep patients engaged between visits and ensure no one falls through the cracks.
Conversational AI that reads tone and context, so every patient interaction feels natural—whether it's a reminder, a follow-up, or a scheduling request.
Sentiment-aware responses that adapt in real time, turning potentially frustrating moments into positive patient experiences.
BEFORE
The Status Quo
Staff manually call patients to confirm upcoming appointments—a time-consuming process with low answer rates and no guarantee patients will show up.
AFTER
How WestCX Helps
Automated, personalized reminders are sent via each patient’s preferred channel—voice, SMS, or RCS—at the optimal time, with two-way confirmation built in.
OUTCOME
No-show rates drop by 30% in the first 90 days.
This solution transformed how our team works. The results speak for themselves.
Jane Doe
Director of Operations
A genuine partner in our success. Responsive, thoughtful, and effective.
John Smith
VP of Customer Experience
We saw measurable improvements within the first quarter. Highly recommended.
Alex Johnson
Chief Marketing Officer
Proactive Outreach
Campaigns That Act at the Right Moment—Automatically
A patient is due for a yearly physical. Before they even think to schedule, WestCX Orchestrate has already identified the opportunity, determined the best channel to reach them, and sent a personalized reminder—at exactly the moment they're most likely to respond.
2
The Full Range of Outreach Channels, Coordinated Automatically
WestCX Orchestrate delivers outbound voice, SMS, RCS, email, chat, video, and physical mail—all from a single platform. And because multimodal messaging is built in, WestCX Orchestrate can send an RCS message during a live phone call in real time without interrupting the conversation.
The Platform Behind the Journey
WestCX Orchestrate runs on three interconnected capabilities—each one powerful on its own, unstoppable together.
Campaigns That Reach
Proactive outreach that identifies the right person, determines the right channel, and delivers the right message—automatically, at enterprise scale.
Journey-Aware OutreachClosed-Loop AnalyticsMultichannel OrchestrationEHR-IntegratedAutomated WorkflowsPersonalized at Scale
Conversations That Resolve
AI-powered inbound interactions that understand intent, resolve in real time, and hand off seamlessly—without hold time, transfers, or friction.
Zero Hold Time200+ Languages24/7 SupportContext-Aware ResponsesLive MessagingEmpathetic AI
Intelligence That Improves Every Interaction
The decisioning layer that listens, learns, and continuously optimizes every interaction based on where someone is in their journey.
Governed AIData-Driven DecisioningEnd-to-End VisibilityReal-Time AdaptationCross-Channel AttributionAudit-ReadyContinuous Optimization
